Reservations Agent

Are you passionate about hospitality and seeking a fresh start? If you are, we might have the perfect opportunity for you!

GCS Malta is looking for a Reservations Agent to join a leading hospitality group in Malta. The chosen candidate will be joining the Reservations Department.

Your Responsibilities

• Processing booking and rooming lists accurately and promptly.
• Assisting with room allocations.
• Booking supplementary services like taxis, car hire, and spa services.
• Conducting daily audits of upcoming arrivals.
• Responding to new leads and client inquiries within 24 hours.
• Attending daily briefings to review operations and raise relevant points.
• Maintaining effective internal and external communication.
• Supporting the sales team with club member management.
• Addressing in greeting and hosting customers outside office hours.
• Identifying and implementing system improvements.
• Attending workshops and networking to maintain professional knowledge.
• Ensuring team training needs are met.

Required Skills

Strong organizational, communication and customer service skills are essential within this role, along with having a keen eye for detail and the ability to work in a team setting. Fluency in written and spoken English is require

Qualifications and Experience

The ideal candidate must have previous experience in a similar role, which is considered an asset.

What are you waiting for? Apply now!