Reservations Executive

Do you have previous experience within hospitality and seeking a fresh start? If you are, we might have the perfect opportunity for you!

GCS Malta is looking for a Reservations Executive to join a leading hospitality group in Malta. The chosen candidate will be reporting directly to the Sales & Marketing Manager.

Your Responsibilities

• Ensuring timely and accurate processing of bookings and rooming lists.
• Leading the reservations team in room allocation.
• Overseeing and delegating pre
• booked supplementary services (taxis, car hire, spa services, etc.)
• Familiarizing the team with hotel services, features, and local attractions, ensuring knowledge sharing.
• Conducting daily briefings to review activities and address team queries.
• Fostering effective communication and a collaborative team environment.
• Assisting with room move requests, billing issues, and other inquiries.
• Responding to and negotiating leads from existing and new producers with 24 hours.
• Reviewing and implementing improvements to existing systems.
• Ensuring team training needs are met, coordinating with management for external training if necessary.
• Performing other related tasks as required.

Required Skills

Strong organizational, communication and customer service skills are essential within this role, along with having a keen eye for detail and the ability to work in a team setting. Fluency in written and spoken English is required.

Qualifications and Experience

The ideal candidate must have previous experience in a similar role, which is considered an asset.

What are you waiting for? Apply now!