Contact Centre Agent

Do you have experience in a call center environment, and are looking for a fresh start? If yes, this might be the opportunity you have been waiting for!

GCS Malta is looking for a Contact Centre Agent to work with one of Malta's leading insurance group of companies.

Your Responsibilities

• Handling incoming assistance service queries through multiple channels.
• Communicating with contractors via phone, chat, or email.
• Resolving and documenting service information per standard procedures.
• Performing other contact center
• related duties as assigned.

Required Skills

This role requires knowledge of basic home installation and customer service principles, along with strong data entry and typing skills. Fluency in written and spoken Maltese and English is needed.

Qualifications and Experience

Applicants must have a minimum of secondary level of education, whilst experience in a call center environment is considered an asset.

What are you waiting for? Apply now!