Loyalty Customer Relations Lead

Do you have experience in VIP management and are seeking a new opportunity? If your answer is yes, keep on reading!

GCS Malta is seeking a Loyalty Customer Relations Lead to work with one of Malta’s leading iGaming companies.

Your Responsibilities

• Monitoring and analysing VIP player KPIs daily.
• Providing customer care across multiple platforms to build relationships.
• Tracking activity and driving players to the next level with targeted promotions.
• Designing and executing VIP activities to boost retention, engagement, and monetization.
• Addressing VIP player issues and collaborating with teams to resolve them.
• Analysing behaviour to improve retention and satisfaction.
• Staying updated on VIP program trends and best practices.
• Collaborating with marketing, monetization, compliance, and product teams.

Required Skills

The ideal candidate should have strong analytical and operational skills, along with excellent communication and interpersonal abilities. A thorough understanding of the gaming ecosystem is essential for this role. Fluency in both written and spoken English is required, with proficiency in Spanish and/or Portuguese considered a plus.

Qualifications and Experience

The ideal candidate should have a minimum of 2 years of experience in VIP management, with a proven track record of managing high-profile clients and delivering personalized service.

What are you waiting for? Apply now!