Service Desk Analyst

Do you have experience or qualifications in desktop PC hardware troubleshooting?

If so, we may have the perfect opportunity waiting for you!

GCS Malta is seeking to recruit a Service Desk Analyst to join a leading consultancy firm.

 

Responsibilities

• Responding to users’ calls, emails, and tickets.

• Providing technical support and troubleshooting following company guidelines and procedures.
• Managing and updating events, incidents, and service requests to ensure Service Level Agreements (SLAs) are met.
• Efficiently handling the Service Desk queue.
• Escalating events, incidents, service requests, and service disruptions to relevant teams or third-party contractors and facilitating resolution.
• Assisting in deployments and testing, providing feedback and hands-on support as needed.

 

The ideal candidate must have experience or qualification in desktop PCs hardware troubleshooting, whilst a minimum of 1 year’ experience working in a similar role with broad exposure to various troubleshooting scenarios is considered an asset.

This role requires hands-on experience with ticketing and knowledge base systems, as well as a solid understanding of Microsoft Windows, both server and desktop versions. Candidates must also have the ability to accurately assess the urgency and impact of each incident or request.

One must be self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast-paced environment. High level of the English language is essential.

 

Interested in discussing it further?