Concierge Services Executive

Do you have experience in a similar role within the events, travel, or hospitality industry?

If yes, this could be the perfect opportunity for you!

GCS Malta is seeking to recruit a Concierge Services Executive to join a leading consultancy firm.

 

Responsibilities

• Acting as an ambassador for the firm with internal and external stakeholders.
• Maintaining accurate and up-to-date concierge administration and data records.
• Tracking and responding to service requests promptly to ensure excellent client support.
• Organizing client visit services and delivering high-level hospitality.
• Managing client itineraries, reservations, agreements, and payments.
• Building and maintaining relationships with service providers.
• Handling emergencies with a solution-driven approach.
• Communicating with stakeholders through multiple channels to enhance service delivery.
• Acting as a trusted advisor, contributing to a strong client experience.
• Collaborating with the team and remaining flexible to support additional tasks.
• Pursuing personal development through cross-functional learning.

 

The ideal candidate should have prior sales experience and a background in a similar role within the events, travel agency, or hospitality industry.

One must be positive, solutions-oriented, and highly ethical, with excellent communication, organizational, and relationship-building skills. They can manage multiple tasks accurately under pressure while maintaining a strong work ethic.

Proficiency in Microsoft Office is required, along with fluency in English and at least one additional language.

 

Interested in discussing it further?