Technical Customer Service

Are you motivated by providing excellent customer service and seeking a fresh start?

If your answer is yes, don’t let this opportunity slide, continue reading!

GCS Malta is looking for a Technical Customer Support Representative to work with an international telecoms company in Malta.

 

Responsibilities

• Handling inbound customer enquiries and complaints professionally and promptly, aiming for first-contact resolution.
• Providing accurate, complete, and timely information using appropriate tools and methods.
• Monitoring and analyzing customer traffic and system infrastructure, reporting or escalating issues as needed.
• Preparing and issuing periodic performance reports, identifying anomalies for the Commercial team.
• Building rapport and trust with customers through effective communication.
• Proactively identifying potential issues before they are reported by customers.
• Following company communication processes, procedures, guidelines, and policies.
• Performing any other tasks assigned by management.

 

The ideal candidate should have at least an ordinary level education with a technical background, along with proven experience in customer support or other customer-facing roles. An IT or technical qualification, or equivalent, is considered an asset.

Candidates should be passionate about customer service, prioritizing customer satisfaction and first-contact resolution. They must also possess strong analytical, technical troubleshooting, and problem-solving skills.

Excellent verbal and written communication skills in English & Italian is essential.

 

What are you waiting for?