After Sales Service Coordinator
Logistics
Permanent
Mrieħel, Malta
Job Description
Do you have previous experience in an aftersales, customer service or administrative role?
If your answer is yes, then we would like to hear from you!
GCS Malta is looking for an Aftersales Service Coordinator to work with one of Malta’s leading international companies.
The ideal candidate will have prior experience in an aftersales, customer service, or administrative role—preferably within the fire and safety industry—along with at least 3–4 years’ experience in a technical and leadership capacity, demonstrating a strong record of successful project delivery.
Candidates should have knowledge of ERP systems (an advantage), the ability to work both independently and collaboratively, and either an understanding of fire and safety equipment or a strong willingness to learn.
Strong English communication skills are essential, along with basic proficiency in Maltese. Competence in MS Office applications is also required.
What are you waiting for?
If your answer is yes, then we would like to hear from you!
GCS Malta is looking for an Aftersales Service Coordinator to work with one of Malta’s leading international companies.
Responsibilities
- Acting as the primary point of contact for customers requiring aftersales support, handling enquiries and resolving issues efficiently.
- Coordinating and scheduling maintenance visits, repairs, and inspections with technicians and clients.
- Maintaining accurate records of service contracts, warranties, and customer correspondence.
- Processing service requests, quotations, and invoices related to aftersales activities.
- Ensuring compliance with service agreements and following up with clients to confirm satisfaction.
- Collaborating with sales, technical, and other internal teams to ensure seamless service delivery.
- Coordinating with procurement to ensure timely availability of spare parts and consumables.
- Maintaining up-to-date product and regulatory knowledge to provide accurate client support.
- Supporting the development and implementation of aftersales strategies to improve customer satisfaction and retention.
The ideal candidate will have prior experience in an aftersales, customer service, or administrative role—preferably within the fire and safety industry—along with at least 3–4 years’ experience in a technical and leadership capacity, demonstrating a strong record of successful project delivery.
Candidates should have knowledge of ERP systems (an advantage), the ability to work both independently and collaboratively, and either an understanding of fire and safety equipment or a strong willingness to learn.
Strong English communication skills are essential, along with basic proficiency in Maltese. Competence in MS Office applications is also required.
What are you waiting for?