Customer Service Manager

Do you have previous experience and are looking for a new opportunity?

If your answer is yes, then keep on reading!

GCS Malta is seeking a Customer Service Manager to work with one of Malta’s financial services industries. 
 

Responsibilities

• Enhancing customer service and driving engagement
• Resolving customer issues and ensuring satisfaction
• Developing service policies and procedures
• Managing and growing the chat channel to increase revenue
• Coaching agents and reviewing chat interactions
• Analyzing performance data and preparing reports
• Recruiting, mentoring, and empowering the customer service team
• Applying industry best practices and improving workflows

The ideal candidate must be in possession of a BS Degree in Business Administration or related, whilst proven experience as a customer service manager is considered an asset. 

Applicants must have proven experience in customer service support and is fluent in English, with strong client-facing and communication skills. One must possess a solid understanding of customer service software, databases, and tools, along with up-to-date knowledge of industry trends and applications. 

Strategic thinking, leadership abilities, advanced troubleshooting, and multitasking skills are essential, as is a customer-oriented mindset.

What are you waiting for?