Customer Care & Office Administrator

Do you have previous working experience in and seeking a new challenge?

If this is the case, read the below. 

GCS Malta is looking for a Customer Care & Office Administrator to work with leading contracting company in Malta.
 

Responsibilities

• Engaging with customers, handling inquiries, and ensuring satisfaction 
• Resolving complaints and following up on service issues 
• Managing spare parts inventory and coordinating service scheduling 
• Overseeing preventive maintenance schedules, records, and contracts 
• Processing timesheets, job sheets, and administrative documentation 
• Preparing quotations, invoices, and supporting payment follow-ups 
• Managing financial records, petty cash, and office administration 
• Maintaining service records, reports, and customer interaction logs 
• Conducting customer feedback surveys and driving service improvements 
• Supporting general operations, training, and additional ad hoc tasks 
• Ensuring compliance with company policies and health & safety standards 

The ideal candidate should have at least 1-3 years of experience in customer service, office administration or a similar role. 

One should have experience with CRM systems, inventory and preventive maintenance tracking, and basic financial administration, including invoicing, petty cash, and payment follow-ups.

Strong communication, teamwork and problem-solving skills with an analytic mindset is essential.