IT Workplace & Infrastructure Engineer

Do you hold a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field, have prior IT experience, and are looking for a fresh start?

Then we want to hear from you!

GCS Malta is looking for a Workplace & Infrastructure Engineer to work with one of Malta’s leading insurance group of companies. The chosen candidate will be reporting directly to the Head of Enterprise Architecture & Infrastructure.           
 

Responsibilities

• Leading Level 2 support operations, handling escalations, and guiding first-line teams
• Ensuring timely resolution of IT issues within SLAs and maintaining a positive user experience
• Managing the workplace environment for performance, reliability, usability, and continuous improvement
• Maintaining security and compliance in line with corporate standards
• Managing IT asset lifecycle, including inventory, deployment, configuration, upgrades, and disposal with accurate records
• Supporting and monitoring LAN, WAN, Wi-Fi, and telephony infrastructure, proactively addressing issues
• Coordinating infrastructure changes, upgrades, and deployments with engineering and architecture teams
• Maintaining accurate technical documentation and enforcing standard procedures
• Driving process standardisation, knowledge sharing, and continuous improvement

The selected candidate will hold a Diploma or Bachelor’s in IT, Computer Science or related field, with ITIL Foundation, MCSA and CCNA, and at least five years’ experience in IT support or systems administration, preferably in a large corporate or insurance environment.

Strong Windows troubleshooting skills and good knowledge of Microsoft 365, endpoint management, networking (LAN, WAN, Wi-Fi) and telephony are required, whilst experience with scripting and automation would be considered an asset.

A proactive leadership mindset, supported by strong communication and customer service skills, is essential.

What are you waiting for?